There was an error with my order. What do I do?
We inspect every order prior to shipping for quality and correctness. In the unlikely event you receive an incorrect order please contact us by email firstname.lastname@example.org prior to wearing to arrange an exchange. We will check your order. Should your order not correspond with your purchase no exchanges or refunds will be given.
We employ Australia’s largest logistics company so you receive your purchase as fast as possible.
I received my order & there is a fault with my garment. What do I do?
We stand by our product 100% – if ever there is a manufacturing fault with the garment please do not hesitate to contact us. Upon return of the faulty garment we will either exchange it or refund your purchase.
Return postage is at the customers expense.
In the rare event an exchange occurs the amount to be refunded will be credited to the card holders credit card on which the original payment was made. The amount refunded will be made in Australian Dollars (AUD) at the exchange rate at that time.
My order arrived but I want to exchange an item!
We stand by our 100% Customer Satisfaction Guarantee. We will gladly exchange an item as long as the item or items are in original condition (unworn & unwashed). Simply send them back to us by post within 30 days of receipt of delivery .
Please remember to include a return slip which can be found here indicating your full name and order number with your items. As soon as we receive the items back we will arrange an exchange of your product and send it out to you immediately.
- Postage costs for all returns and exchanges will be paid for by the customer
- SALE items cannot be exchanged or refunded.
- If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).
Click here to download an Exchange Form
My order arrived, but I want to exchange an item.
As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 21 days of receipt of delivery to:
AVL Designs Australia
PO Box 5
St Peters NSW 2044
Please remember to include a return slip which can be found here indicating your full name and order number with your items and as soon as we receive the items back we will get the exchange organised and sent out to you straight away.
1. SALE items cannot be exchanged or refunded.
2. If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).
Who pays the postage for an exchange?
For your first exchange of products on an order, we will gladly ship your replacement free of charge.
The only cost to yourself is that of the return postage of the original item(s) to us. If a further exchange on the same order is requested, we reserve the right to charge additional postage for the shipment back to you. This is typically around $15 AUD depending on the number of items being sent.
I’ve already worn my purchase. Can I still exchange it?
Unfortunately No. For health reasons we can only accept garments that are in original condition and that have not been worn or washed. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. But where an item is returned without first notifying us that the item has been worn, we may choose to send the item(s) directly back to you.
Before returning any items we suggest you contact the team at AVL Designs using the CONTACT US form.