Firstly, it's important to ensure that you completed the checkout process and finalised the order. The last page will always display the order number; this is your receipt.
If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add AVL Designs to your safe sender list in order to receive emails from us.
If your unable to locate the confirmation email, you may have mistyped your email or the email is undeliverable.
Don't worry. Contact the AVL Designs Customer Service team, by using the CONTACT FORM on the contact page and we will confirm whether the order was successfully submitted and/or a payment made.
Unfortunately, due to International Customs regulations, all parcels must be marked as "Merchandise" with the appropriate value. Otherwise, the parcel may be denied and returned to sender.
GST is included in the prices when items are selected and added to cart, however, don't worry as it's not until you select your country and proceed to checkout that the GST exemption will apply for all orders placed outside of Australia.
Regardless of the billing address or from where in the world you place your order, if the destination address is within Australia, GST will be added to the total of the order.
Note: Norfolk Islands, Christmas Islands and Cocos Islands are GST exempt territories.
We cater for most popular sizes. If your size does not appear in the pop down menu we do not stock the product in that size. If it says "Discontinued" next to the size, then unfortunately we no longer stock that item. Generally this means that we have stopped production on the item or the stock has sold out.
But if it says "Out of Stock", then don't worry there'll be more available soon. For any "Out of Stock Items' you can email us directly by using the CONTACT FORM on the contact page and we will notify you when the item is back in stock.
Occasionally due to popular demand we run out of stock of a particular item. No need to panic. Items listed as 'OUT OF STOCK' will be back shortly.
If you like you can email the team at AVL Designs by using the CONTACT FORM and we will ensure that you are put top of the list to be notified when the item is back in stock. We produce locally, so generally waiting periods do not exceed 2 weeks.
If it marks "Discontinued" next to the size, then unfortunately it is gone for forever. We have stopped production on the item and the stock has sold out.
As stocks and sizes are limited we cannot guarantee availability of all sizes and colours. Our website is maintained with current stock levels so if the size you are after is available, then you may purchase it right away.